Grievance Redressal Policy
Brief Network IT Services Private Limited ("Adhivaktas.com", "we")
CIN U62099DC2026PTC475137 · Office: D-65, First Floor, Defence Colony, New Delhi 110024
Last updated: 8 October 2026
Published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. Who to contact
Grievance Officer Name: Urmila Designation: Grievance Officer Email: grievance@adhivaktas.com Post: D-65, First Floor, Defence Colony, New Delhi 110024 Hours: Monday to Friday, 10am to 6pm IST
The Grievance Officer is a named person, as Rule 3(2)(a) requires. Their name and contact details also appear inside the app and in the website footer.
2. What you can raise
- Content on the platform you believe is unlawful, false, or infringes your rights, including a listing that names you
- Conduct of another advocate on the platform
- A payment you say was agreed and not made, or made and not acknowledged
- Anything about your own personal data: access, correction, erasure
- Impersonation: someone using your name or Bar enrolment number
- Any other complaint about the service
3. How to complain
Write to grievance@adhivaktas.com, or use Support inside the app. Please include:
- Your name and Bar enrolment number
- What happened, and when
- The reference number of the work, if it concerns a specific engagement
- What you want us to do
- For a complaint about content: where it appears, and why it should be removed
An unsigned or anonymous complaint may still be acted on, but we may be unable to tell you the outcome.
4. What happens, and when
| Stage | Timeline |
|---|---|
| We acknowledge in writing, with a ticket number | within 24 hours |
| We resolve, and tell you the outcome with reasons | within 15 days |
| Content that is unlawful on its face, or an impersonation report | acted on as quickly as possible, and no later than 36 hours where a court order or government direction requires it |
| A request to remove non-consensual or morphed imagery | within 24 hours |
If we cannot resolve within 15 days we will tell you before that deadline, explain why, and give a revised date.
5. Impersonation is treated as urgent
Advocates are verified against the Bar Council of Delhi roll. If you tell us an account is using your enrolment number and is not you, we will suspend that account first and investigate afterwards. Write to grievance@adhivaktas.com with the subject line "IMPERSONATION".
6. A dispute about a fee
During the trial, fees move in trial credits through the wallet, not in money (clause 5 of the Terms of Use). When a poster refuses to confirm the work, the fee stays locked. Either advocate may write to us: we look at the record, then return the credits to the poster or release them to the other advocate, and tell both of you which, and why. That decides trial credits on this platform. It is not a finding about the work.
Money the two of you settle outside Adhivaktas.com never reaches us, and we cannot reverse, refund or release it.
What we can do, and will:
- Provide the complete record of the engagement (what was agreed, when, what evidence was submitted, whether payment was marked made or refused, and the reason given) to either party or to a court or Bar Council
- Record a non-payment against the account concerned
- Suspend an account with a pattern of non-payment
If you want money recovered, that is a matter between you and the other advocate, and ultimately for a court or the Bar Council. Our record is evidence you may use.
7. If you are not satisfied
You may appeal the Grievance Officer's decision to the Grievance Appellate Committee set up by the Government of India, within 30 days of receiving it, at gac.gov.in. This is provided by Rule 3A of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Nothing here limits your right to approach a consumer forum, the Bar Council of Delhi, or a court.
8. Records
Every complaint, its acknowledgement, and its outcome are retained for 180 days. We publish a periodic compliance report as required by Rule 4(1)(d) where applicable.